Total Quality Management and Organizations
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The paper considers how a service company (Home Depot), a manufacturer (Boise Cascade) and a government organization (the state of NJ) use total quality management in their operations. A matrix comparing the different approaches is included.
From the Paper:"Total quality management (TQM) is often associated with manufacturing and production where samples can be pulled and tested to verify that they are within quality guidelines. However, many organizations-including government entities-are engaged in activities that still depend on high-quality but where quality is more difficult to quantify and measure. One of these is the retail sector. Companies rely on product quality from their suppliers, but also quality with regard to delivery payment and return processing. In government service, quality may be..."
Cite this Term Paper:
Total Quality Management and Organizations (2008, December 01) Retrieved May 08, 2021, from https://www.academon.com/term-paper/total-quality-management-and-organizations-124057/
"Total Quality Management and Organizations" 01 December 2008. Web. 08 May. 2021. <https://www.academon.com/term-paper/total-quality-management-and-organizations-124057/>