Total Quality Management Term Paper by ResearchRiter

Total Quality Management
A look at Total Quality Management (TQM) in three different organizations.
# 122646 | 1,000 words | 13 sources | MLA | 2008 | US
Published on Dec 01, 2008 in Business (Companies)

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This paper examines Total Quality Management (TQM) in three organizations in three different sectors--Ford, Ameritech, and Samaritan's Purse. It further explains how quality, a customer focus, and leadership are important to them.

From the Paper:

"Total quality management or TQM is a concept that applies to organizations across multiple sectors because the value of quality in relation to customer satisfaction is substantial in any sector. Three organizations, the Ford Motor Company in the manufacturing sector, Ameritech in the service sector and Samaritan's Purse in the non-profit sector, each demonstrate how customer-driven quality and leadership are essential in satisfying their customers The Ford Motor Company is an organization that long ago recognized that quality is crucial to customer satisfaction. Ford's..."

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