Three Concepts in Organizational Behavior Term Paper by Master Researcher

Three Concepts in Organizational Behavior
A brief discussion of three key concepts in organizational behavior.
# 33347 | 1,650 words | 6 sources | MLA | 2002 | US
Published on Oct 23, 2003 in Business (Management) , Business (Human Resources)

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This paper addresses the role and importance of effective communication, interpersonal conflict and conflict management and perception and diversity. The author relates each concept to a real-life experience and theoretical readings in organizational behavior.

Interpersonal Communication
Interpersonal Conflict
Perception and Diversity

From the Paper:

"Whenever the subject of effective communication is raised I think of a case that I studied in a course in high school. Avianca Flight 52 circled Kennedy Airport for almost 2 hours before crashing when it ran out of fuel. It was constantly in touch with the tower and although it mentioned being low on fuel it never declared that it was running out of fuel until its engines flared out. Details of this bizarre incident, including transcripts of all radio conversations are available on the web. (The Aviation Safety Network av052.htm reproduces the transcript and /52.html documents the incident, including photographs and related links.
"In January 1990 Avianca Flight 52 crashed on Long Island killing almost half of the 158 persons on board. Unlike many aviation tragedies the reasons for this disaster were never in doubt. For almost 2 hours it had circled Kennedy Airport, repeatedly announcing that it was "running low on fuel." At 9:24 p. m. a scheduled landing was aborted and less than ten minutes later it simply ran out of fuel, the engines shut down, and it crashed. Throughout the two hours preceding the tragedy it was in constant contact with the air traffic controllers at Kennedy. The disaster was not linked to mechanical failure or sabotage; it was the result of ongoing but ineffective communication."

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