Quality Management at Dewey, Cheatem and Howe (DCH)
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The paper discusses the initiation of a program for gaining ISO 9000 accreditation, and the development and implementation of a program through which the employees would be better motivated to adopt quality control. The paper demonstrates that the combination of the two strategies is the single most effective means of increasing the levels of production quality at the company. Furthermore, the paper asserts that in the long term, the plan would materialize in competitive benefit and the generation of more sustainable and reliable cost savings.
From the Paper:"The staff member is the most important organizational asset and this is crucial to remember not only in the services industry, but also in manufacturing. The employees are the ones who create the products and determine their quality. They are as such - indirectly - the ones who serve and satisfy the customers' needs and wants, and they are the ones which generate revenues stability. Given this context of understanding the staff member, it is of the utmost importance to motivate him to become more engaged in the quality control process. Motivated employees are satisfied employees who increase their efforts and performances in supporting the organization reach its overall objectives. Subsequently, by investing more in the staff members, these would eventually invest more in the firm and the final results - organizational performance, financial results, competitiveness and so on - would significantly increase.
"The implementation of the program would commence with the training of the staff members and their integration in the newly developed organizational culture of competitiveness. Instead of relying on the federal contract, the company would perceive competition as a threat and would continually strive to improve itself and raise new quality standards. As this perception is implemented in the minds of the staff members, they would be introduced to several processes of technical training."
Sample of Sources Used:
- Crocker, O.L., Chiu, J.S.L., Charney, C., 1984, Quality circles: a guide to participation and productivity, Taylor & Francis, ISBN 0458973602
- ISO 9000 and ISO 9001, Praxiom Research Group Limited, http://www.praxiom.com/iso-intro.htm last accessed on October 19, 2010
- ISO 9000 essentials, International Organization for Standardization, http://www.iso.org/iso/iso_9000_essentials last accessed on October 19, 201
Cite this Term Paper:
Quality Management at Dewey, Cheatem and Howe (DCH) (2013, April 30) Retrieved January 22, 2020, from https://www.academon.com/term-paper/quality-management-at-dewey-cheatem-and-howe-dch-152904/
"Quality Management at Dewey, Cheatem and Howe (DCH)" 30 April 2013. Web. 22 January. 2020. <https://www.academon.com/term-paper/quality-management-at-dewey-cheatem-and-howe-dch-152904/>