Organizational Communication: Breaking it All Down Term Paper by scribbler

Organizational Communication: Breaking it All Down
A review of the formal, informal, horizontal and vertical forms of communication in the organization.
# 152983 | 1,105 words | 4 sources | APA | 2013 | US
Published on May 01, 2013 in Business (Management) , Communication (Interpersonal) , Business (Human Resources)

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The paper examines the formal, informal, horizontal and vertical types of communication in the organization and their respective advantages and disadvantages. The paper finds that formal communication is needed to direct employees in the right direction, and informal communication is needed to promote a pleasant working environment that keeps employees motivated to work and to succeed. The paper discusses how horizontal and vertical communication are also necessary components of the workplace, however, top-down, vertical communication is gradually being replaced with participatory, horizontal communication. The paper predicts that this trend will continue on into the future, considering that organizations are recognizing more every day that a company's most valuable assets are its employees.

Formal and Informal Communication
Horizontal and Vertical Communication

From the Paper:

"Formal communication in an organization consists of both written and oral communications that are directly related to the workplace. This includes office memos, instructions, brochures, speeches, office meetings and basically any type of sender and/or receiver interaction that is work-related. Informal communication on the other hand, consists primarily of non-work related communications ranging from water cooler gossip to forwarding emails of cute Panda bears, to ordering lunch. According to Hellweg (1987) "the informal system provides a mechanism for employees to socialize with one another and to express themselves about organizational happenings 'off the record'" (p. 214). Therefore, informal communication can be related to work, but only in the form of "off the record" comments and observations.
"Formal communication has been described and defined in various ways by people in different schools of thought. For example, according to Ruch (1984) the scientific management school of thought views the purpose of formal communication as "To relay orders and information about work tasks, and to achieve obedience and coordination in carrying out such work" (p. 110). The human resources school of thought, sees formal communication quite differently, describing its purpose as being "To satisfy workers' needs, to provide for lateral interaction among peers in work groups, and to facilitate the
participation of members in organizational decision making" (p. 110)."

Sample of Sources Used:

  • Charles, M. (2007) Language matters in global communication, Journal of Business Communication 44 (3), 260-282.
  • Harris, T.E. (2002) Applied organizational communication: Principles and pragmatics for future practice. Mahwah, NJ: Lawrence Erlbaum Associates.
  • Hellweg, S. A. (1987). Organizational grapevines. In B. Dervin & M. J. Voight (Eds.), Progress in communication sciences (pp. 213-230). Norwood, NJ: Ablex.
  • Ruch, W.V. (1984) Corporate communications: A comparison of Japanese and American practices, Westport,: Quorum Books.

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APA Format

Organizational Communication: Breaking it All Down (2013, May 01) Retrieved March 08, 2021, from

MLA Format

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