An examination of organizational behavior theories and how they can be used to build a high performance sales team, focusing on their application to Verizon Wireless.
# 145794 | 1,950 words | 4 sources | APA | 2010 |
Published on Nov 28, 2010 in Business (Companies) , Business (Administration) , Business (Management) , Business (Human Resources)
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This research paper gives an in depth look at the organizational behavior theories surrounding teams within an organization, and highlights building a high performance sales team within the telecommunications company Verizon Wireless. The paper reviews current team building strategies within the company before proceeding to provide recommendations for improvement.
From the Paper:"Within the organizational structure of Verizon Wireless another team exists at a level higher than the individual stores. This team consists of the store managers from each respective district, with the district manager leading the team. This management team meets once a week to collaborate and share best practices. During these weekly meetings, managers develop more efficient taskwork processes that are designed to achieve the teams' overall goals. The group frequently takes part in variations of the nominal group technique to brainstorm new ideas and solve business problems. The goal of these meetings ultimately comes down to developing new and innovative ideas to bring back to each individual store team in order to help facilitate change within the group. The management team evaluates various teamwork processes, specifically the transition and action processes. Particularly during new product launches, a mission analysis is critical to determine what must take place in order for the launch to be successful. The managers, along with the district manager and support team, formulate a strategy for success which includes everything from training, merchandising, sales goals, systems, as well as contingencies for the unforeseen. Lastly, target dates are set for the completion of goals, and each goal is prioritized in relation to its level of importance to the overall intended outcome."
Sample of Sources Used:
- Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2010). Organizational Behavior: Essentials for Improving Performance and Commitment. New York: McGraw-Hill/Irwin.
- Dyer, W. G., Dyer Jr., W. G., Dyer, J. H., & Schein, E. H. (February 09, 2007). Team Building: Proven Strategies for Improving Team Performance, Fourth Edition. San Francisco: John Wiley & Sons.
- Frohman, M. (1995, October 2). Nothing Kills Teams Like Ill-Prepared Leaders. Industry Week , p. 72.
- Stettner, M. (2008, August 25). Master The Art Of Building Well-Balanced Sales Teams . Investors Business Daily , N. PAG.
Cite this Term Paper:
Organizational Behavior Team Analysis (2010, November 28) Retrieved May 08, 2021, from https://www.academon.com/term-paper/organizational-behavior-team-analysis-145794/
"Organizational Behavior Team Analysis" 28 November 2010. Web. 08 May. 2021. <https://www.academon.com/term-paper/organizational-behavior-team-analysis-145794/>