Managing Change and USAA Term Paper by cee-cee

Managing Change and USAA
An overview of the work carried out by the United Services Automobile Association and the effect technology can have on its effectiveness.
# 110737 | 1,616 words | 4 sources | APA | 2008 | US
Published on Dec 30, 2008 in Business (Management) , Computer and Technology (Technology)

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This paper discusses the work of the United Services Automobile Association (USAA) and discusses the implications of organizational change on how technology can cause organizations to move from a present to future state to increase effectiveness. It also provides an overview of the responsibility managers have to implement change, and the areas that managers must be knowledgeable in to make change more effective over time.

Executive Summary
Technology as the Catalyst of Change
Managerial Challenges and Responsibilities for Rapid Change Management
Managerial Expertise require to make Change Management Strategies Work
Dealing with Resistance to Change
Communicating Change to Customers

Sample of Sources Used:

  • Aguirre, Calderone, Jones (2004) -10 Principles of Change Management. Resilience Report, Booz, Allen Hamilton. New York, NY. Accessed from the Internet on February 5, 2008: Alstyne, Marshall van, Erik Brynjolfsson, and Stuart Madnick (1997). "The Matrix of Change: A Tool for Business Process Reengineering". MIT Sloan School Working Papers available on the Internet, accessed on February 5, 2008:
  • Alstyne, Marshall van, Erik Brynjolfsson, and Stuart Madnick (1995). "Why Not One Big Database? Principles for Data Ownership." Decision Support Systems 15.4 (1995): 267-284.
  • Galpin (1996) - Connecting Culture to Organizational Change. Human Resources Magazine, March 1996, pp. 84-90)
  • Jenkins and Oliver (1998) - The Eagle & the Monk: Seven Principles of Successful Change (United Publishers Group, 1998)

Cite this Term Paper:

APA Format

Managing Change and USAA (2008, December 30) Retrieved April 23, 2024, from

MLA Format

"Managing Change and USAA" 30 December 2008. Web. 23 April. 2024. <>