Logistics/Supply Chain Customer Service
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The paper discusses various aspects of customer service as it pertains to logistics and the supply chain, including order cycle time and modeling the sales service relationship.
From the Paper:"Customer service is often seen as an activity performance measurement and a philosophy. It encapsulates treating customers in a manner designed to improve or increase the customer's satisfaction with the purchase and the relationship enjoyed with the seller. Perreault, Cannon and McCarthy define customer service as a personal communication between a seller and a customer who wants the seller to resolve a problem with a purchase that is often the key to building repeat..."
Cite this Term Paper:
Logistics/Supply Chain Customer Service (2008, December 01) Retrieved January 19, 2022, from https://www.academon.com/term-paper/logistics-supply-chain-customer-service-127786/
"Logistics/Supply Chain Customer Service" 01 December 2008. Web. 19 January. 2022. <https://www.academon.com/term-paper/logistics-supply-chain-customer-service-127786/>