Knowledge Management at Dell Inc. Term Paper by Nicky

A look at how computer manufacturer Dell Inc. went about implementing the principles of knowledge management.
# 150223 | 1,548 words | 7 sources | APA | 2012 | US
Published on Jan 30, 2012 in Business (Companies) , Business (Management)

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This paper discusses how an example of how organizations can successfully implement knowledge management is offered by computer manufacturer Dell Inc. It looks at how the company is continually focused on innovation and constantly intensifies its efforts to increase operational efficiency, capabilities, customer satisfaction, technological infrastructure or the communications with the various categories of stakeholders. In particular, it discusses how efforts in this direction have also been made through the implementation of knowledge management and how, in this order of ideas, Dell's leaders have removed intermediaries and have improved communications with customers and the suppliers and how they have also contracted the services of tertiary parties to improve the technological infrastructure and the operational efficiency.

Knowledge Management
Dell Inc.
Knowledge Management at Dell Inc

From the Paper:

"The direct results of implementing knowledge management materialized in increased organizational revenues, which were in fact the initial goal of Dell. Just like any other for profit entity, the ultimate desire of Dell Inc. remains that of increased profitability levels. In the process however, they have made it clear that they will strive to support the development of the communities where they operate, they will create a friendly and dynamic working environment for their employees, strive to satisfy the customers' needs and support the overall development of the IT industry. Knowledge management assists them in reaching these objectives and probably the most relevant example in this sense is given by the company's relationship with the customers. Through the voice of the delegated Dell employees, the customers (generally firms more than individual buyers) communicate their desires and expectations. Dell does not include this information to manufacture better product lines, but they do something even better - they use customer input to create customized computers and accessories, tailored to the exact demands of the clients (Bergeron, 2003, p.8). "

Sample of Sources Used:

  • Bergeron, B.P., 2003, Essentials of Knowledge Management, John Wiley and Sons, ISBN 0471281131
  • Heller, R., 2006, Knowledge Management: Managing Knowledge in the Learning Company, Thinking Managers, last accessed on August 26, 2009
  • Lakshman, C., 2008, Knowledge Leadership: Tools for Executive Leaders, SAGE Publications Ltd., ISBN 8178298872
  • Nonaka, I., 2005, Knowledge Management: Critical Perspectives on Business and Management, Taylor and Francis, ISBN 0415340306
  • O'Dell, C., Elliot, S., Hubert, C., 2000, Knowledge Management: A Guide for Your Journey to Best-Practice Processes, APQC, ISBN 1928593224

Cite this Term Paper:

APA Format

Knowledge Management at Dell Inc. (2012, January 30) Retrieved July 10, 2020, from

MLA Format

"Knowledge Management at Dell Inc." 30 January 2012. Web. 10 July. 2020. <>