Innovation Management Term Paper by Hans

Looks at the history and tools of innovation and quality management in the context of a case study of a proposed reliability and maintenance plan of the UK's Ministry of Defense (MOD).
# 149877 | 4,605 words | 23 sources | APA | 2010 | GB
Published on Jan 08, 2012 in Business (Management) , Business (Applied Operations)

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This paper traces the development of innovation and quality management, from being internally focused to considering the whole supply chain and the needs and expectations of the customer, through the concepts of Total Quality Management (TQM), kaizen, just-in-time production techniques and especially six sigma. Next, the author analyzes a case study about a proposed reliability and maintenance plan as adopted by the Ministry of Defence, which includes the contractors, the implementation, advantages and disadvantages. The paper explores the use of a reliability plan to evaluate if the overall quality of a product, in this case an electric kettle, lives up to the expectations of its customers by investigating the supplier selection, product testing and its production.

Table of Contents:
Table of Contents
History of Quality Management
Six Sigma
R&M Case Study
Reliability Plan
Supplier Selection
Product Testing

From the Paper:

"Whilst the six sigma approach is seen as a modern tool in the quality management tool box one may question to what extent such an approach based upon statistical analysis is a new conception and to what extent the tool in merely a re-hash of older management techniques. On hypothesis would be that the six sigma approach is mealy a rehash of the ideas or early researchers such as FW Taylor (1947) who also focused heavily on the subject of standardisation and the elimination of division. The major difference however would appear to be in the attitude towards the labour force, were Taylor and his contemporaries sought to take power always from the work force those who embrace the six sigma approach often seen the views and ideas of their work force as essential to success.
"In conclusion one may see that the six sigma approach towards quality management is a rational and logical one based around the concept of consistent improvements over a prolonged period of time all of which are aimed at delivering consistent high quality levels to the customer. The model however is not without criticisms most of which may be linked to the concept of additional costs."

Sample of Sources Used:

  • ABC. 2010. The UK SME sector. Available online at: [Accessed on 10/07/10].
  • Adair, J. 2007. Leadership for innovation. London: Kogan Page.
  • Allen, K, Sturcke, J. 2010. Time line: Toyota's recall woes. Available online at: [Accessed on 10/07/10].
  • BPIR. 2010. History of Quality. Available online at: [Accessed on 10/07/10].
  • Brassington, F, Pettitt, S. 2007. Essentials of marketing. 2nd ed. Harlow: FT Prentice Hall.

Cite this Term Paper:

APA Format

Innovation Management (2012, January 08) Retrieved October 21, 2020, from

MLA Format

"Innovation Management" 08 January 2012. Web. 21 October. 2020. <>