Improving Operations Management at British Airways Term Paper by Nicky

Improving Operations Management at British Airways
A look at how British Airways must adjust to the current economic climate.
# 151205 | 1,277 words | 6 sources | APA | 2012 | US
Published on May 29, 2012 in Business (Companies) , Aviation, Aeronautics (General)

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This paper presents an overview of how globalization has impacted today's economic climate, further focusing on how British Airways must adjust its own business practices to this new economic reality. The paper notes that it strives to assess the company's operations management characteristics and propose some courses of action for improvement. First, the paper presents an overview of the company's operations management practices. This includes a discussion about security in light of recent terrorist threats. Next, the paper addresses the role of British Airways employees and their contributions to the company. Then, the paper examines the impact of a recent merger on the company. Finally, it looks at the company's main competition. The paper concludes by stating that in order for British Airways to improve operations management they must organize an internal processes that helps the company set competitive advantages.


The Context
British Airways Plc.
Recommendations for Improvement

From the Paper:

"Relative to their human resource, the managerial team at British Airways has comprehended the role played by the employees and strives to increase their levels of on the job satisfaction. Former chairman, Sir Colin Marshall, stated: "In an industry like ours, where there are no production lines, people are our most important asset and everything depends on how they work as part of a team. This means, to get the best results, managers have to care about how they (the employees) live and function, not just about how they work and produce" (Boyd, 2003, p.67). The primordial means by which the company is striving to increase employee satisfaction and commitment to the organization refer to the creation of a pleasant working environment that values diversity and promotes equality, and the offering of training programs."
"However not traditionally perceived as components of an operations management effort, the relationship with the environment and the competitors is also important as it determines the company's ability to organize its actions in a means that offers an adequate response to the changes in the market and industry. In terms of environment, British Airways has a rather opaque policy and they have..."

Sample of Sources Used:

  • Boyd, C., 2003, Human Resource Management and Occupational Health and Safety, Routledge, ISBN 0415265908
  • Solon, D., June 4, 2007, Airlines Are Defending Their Record Over Pollution, The New York Times
  • 2009, Official Website of British Airways, last accessed on October 30, 2009
  • 2009, British Airways Plc., Hoovers, last accessed on October 30, 2009
  • 2008, Operations Management, The Ohio State University, last accessed on October 30, 2009

Cite this Term Paper:

APA Format

Improving Operations Management at British Airways (2012, May 29) Retrieved September 24, 2023, from

MLA Format

"Improving Operations Management at British Airways" 29 May 2012. Web. 24 September. 2023. <>