Global Communication Scenario
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This paper discusses a hypothetical business scenario in which a company proposes to downsize and offshore its call center to save money. The paper examines a couple of solutions, settling on the one that proposes not offshoring or downsizing but utilizing existing technology coupled with training to reduce costs. Explanation of the many disadvantages of downsizing and offshoring is provided.
From the Paper:"The situation at Global Communications is that the company has attempted to remedy its problems of diminishing returns and too much competition by introducing new services and outsourcing its technical call centers to India and Ireland. Although the Board approved this plan, it was not introduced properly or prepared for fully. Maria, the union liaison, was blindsided by the decision and since it will cause layoffs and a reduction in employee benefits, she is in an awkward position as a result. The opportunities in the..."
Cite this Term Paper:
Global Communication Scenario (2008, December 01) Retrieved April 17, 2021, from https://www.academon.com/term-paper/global-communication-scenario-120911/
"Global Communication Scenario" 01 December 2008. Web. 17 April. 2021. <https://www.academon.com/term-paper/global-communication-scenario-120911/>