Friendly Hotel Cleaning Process Term Paper by Top Papers

Friendly Hotel Cleaning Process
A discussion on the role of customer service in the service industry.
# 138961 | 750 words | 0 sources | 2008 | US
Published on Dec 01, 2008 in Business (Industries) , Business (Consumer Behavior)

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The paper discusses how the service industry is extemely competetive and it takes creative strategies by managers in order to differentiate between competetors brands. The paper relates that the classic approach to increasing sales is through excellent customer service; if the customer is convinced that they have received above and beyond the basic service they will return and they will share their experiences with their friends. The paper then discusses how if their service is subpar you will never get them to return, regardless of what you do and you will lose their friends and family exponentially.

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