Cross-Cultural Communication at Dewey Ballantine, LLP Term Paper by Nicky

A look at a politically incorrect incident at a major law firm.
# 150893 | 2,200 words | 7 sources | APA | 2012 | US

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This paper describes and analyzes a politically incorrect incident at the law firm, Dewey Ballantine, and attempts to sensitize its staff. First the paper presents the two incidents which were insensitive to Asian-Americans. Then, the paper notes the importance of cultural sensitivity in the workplace, particularly considering the advent of globalization. It also considers the consequences of politically incorrect statements on the firm and its stakeholders. The next section of the paper discusses potential solutions to the problem. These include implementation of constructive punishments to employees who do not respect the norms of multiculturalism, fostering of open communication media through which the employees are informed of the importance of multicultural diversity and political correctness and, finally, the implementation of sensitivity training programs.


Analysis of the Situation
Proposed Course of Action

From the Paper:

"A better understanding of the situation requires a deeper look at elements such as the biased understanding of several parties involved, the stakes of several categories of stakeholders, potential reputation loses or prospective solutions. From the standpoint of the organization, the main issue is explained as an unintentional lack of sensitivity towards the Chinese culture. The skit was for once offensive and inappropriate as it mocked the accent of the Chinese people and created and fed stereotypes. The second incident revealed a gross misinformation relative to the Chinese cuisine (as an integrant part of the national culture) and insinuated that Chinese people consume dog meat on regular basis. This in fact is not the case, as while one could, on rare occasions, encounter dog meat in the rural regions of China, this will not occur in Chinese households and restaurants located anywhere on the globe (Tuleja). All in all, the company's formal stand is that the two incidents did not represent attacks on the Asian-American community, but were isolated misunderstandings that do not, in any way, represent the stand of Dewey Ballantine."

Sample of Sources Used:

  • Drenth, P.J.D., Thierry, H., De Wolf, C.J., 2001, Handbook of Work and Organizational Psychology, Vol. 4, 2nd Edition, Psychology Press, ISBN 0863775276
  • Furnham, A., 1994, Personality at Work: The Role of Individual Difference in the Workplace, Routledge, ISBN 0415106486
  • LaGuardia, T.S., 2004, The Decommissioning Handbook, ASME Press, ISBN 0894480413
  • Miner, JB, 2006, Organizational Behavior, Vol. 2, M.E. Sharpe, ISBN 0765615258
  • Pope-Davis, D.B., 2003, Handbook of Multicultural Competencies in Counseling and Psychology, SAGE, ISBN 0761923063

Cite this Term Paper:

APA Format

Cross-Cultural Communication at Dewey Ballantine, LLP (2012, April 30) Retrieved May 27, 2023, from

MLA Format

"Cross-Cultural Communication at Dewey Ballantine, LLP" 30 April 2012. Web. 27 May. 2023. <>