Transnational IT Operations Research Paper by supercalifragilistic

Transnational IT Operations
This paper discusses the rise of globalization and transnational IT operations.
# 96680 | 2,237 words | 6 sources | MLA | 2007 | US

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The paper covers the essential elements of transnational IT operations. The paper discusses divergences in cultures and looks at Indian call center employees learning Western dialects and diction and the story of Silvio Napoli trying to fit into the Indian approach of doing business. The paper shows how globalization is the gradual shifting in perceptions and attitudes between cultures that eventually leads to lasting change.

Transnational IT Operations begins with a Solid IT Continuity Plan
Transfer of Work and Global Networking for Transnational IT Operations
Transnational IT Operations: Experiences with Call Center Training in Bangalore
Meet Silvio Napoli
Summary and Key Findings

Sample of Sources Used:

  • AMR Research 2002 - Sell-Side E-Commerce: IT's All about Integration. April 1, 2002. Louis Columbus. AMR Research. Boston, MA
  • Case Study Analysis (2005) - From the research and advisory firm LWC Research. Orange, CA. Accessed from the Internet on January 9, 2007:
  • Sun Microsystems (2002) - Service Level Agreement in the Data Center. Edward Wustenhoff. Sun Microsystems Professional Services. Accessed from the Internet on January 9, 2007 from location:
  • Selling Into India: Lessons Learned From Silvio Napoli (2005) - Article from CRM Buyer Magazine. Louis Columbus. April 22, 2005
  • Silvio Napoli at Schindler India (A) (2003). - Accessible after purchase from the Harvard Business Review website:;jsessionid=3XHOCFKZZ3NGQAKRGWDSELQ?id=303086

Cite this Research Paper:

APA Format

Transnational IT Operations (2007, July 13) Retrieved December 12, 2019, from

MLA Format

"Transnational IT Operations" 13 July 2007. Web. 12 December. 2019. <>