The Human Factor in the Hospitality Industry
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This paper explores the technological innovations in the hotel and tourism industry that will have evolved by the year 2020, however, it is shown that regardless of how many new "gimmicks" are developed to ease reservations, registration and billing operations, it continues to be the people business, the one-on-one satisfaction that will continue to drive the successful hospitality operation.
From the Paper:"We are becoming a wired economy. There is hardly any place, hardly any business venture worldwide that either does not have or has access to the internet. However, while the evolving technology, so-called Web.2.0 is to be the new standard for the next few decades, there is one thing that technology cannot possibly solve: the human factor, the customer service aspect that differentiates a successful operation in the hospitality industry from the also-rans. While innovative technology can ease and perhaps solve some of the delays in checking in or out, in reservations and billing, nevertheless the..."
Cite this Research Paper:
The Human Factor in the Hospitality Industry (2008, December 01) Retrieved October 16, 2021, from https://www.academon.com/research-paper/the-human-factor-in-the-hospitality-industry-137222/
"The Human Factor in the Hospitality Industry" 01 December 2008. Web. 16 October. 2021. <https://www.academon.com/research-paper/the-human-factor-in-the-hospitality-industry-137222/>