Tesco Information System Review Research Paper by Hans

An overview of one of information systems used by Tesco.
# 151813 | 4,891 words | 15 sources | APA | 2012 | GB
Published on Sep 28, 2012 in Business (Companies) , Business (Information Mgmt. and Systems)

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This report presents an analysis and evaluation of a key information system (IS) in the context of the UK based food retail organization, the Tesco Supermarkets. According to the paper, the report provides an analysis of the company's POS information system making reference to the five key elements of information systems development. First, the paper describes how the POS system has benefited Tesco. Various flowcharts are included to highlight the information system and how it is used in the supermarket chain. Additionally, the paper discusses who uses the system and its value to the organization. Next, the paper determines that the Tesco system is essentially a system located within the concept of customer relationship marketing. Then, the paper analyzes if the system has achieved what Tesco set out to accomplish. The paper concludes by stating that that the information system has on the whole been a large success allowing the company to benefit from higher levels of spending associated with more efficient marketing activities.


Executive Summary
Investment Objectives
Business Changes
Enabling Changes
IT Enablers

From the Paper:

"In the first instance, as Peppard et al (2007) note, many IT based projects and information systems implementations see a high rate of failure. In fact empirical evidence suggests that leading US chief information officers believed that up to a fifth of all such projects often result in a poor return on investment or fail to meet the initial needs of the organisation. Here common concerns are that such systems are often deployed against the backdrop of an IT lead or management consultative lead approach. The key problem is that this leads to a system which is built upon the needs and desires of those in the IT and consulting profession first and foremost rather than the needs of the business and those that will eventually come to use the system (Walley and Davis, 2002). Such an approach towards the design and implementation of an information system may be seen as taking a "left to right" approach when considering the model presented by Peppard et al (2007). However, as the article goes on to consider, the reality is that in the design and implementation of any IT or information system those which are likely to deliver a greater level of success are likely to be those that..."

Sample of Sources Used:

  • Brassington, F, Pettitt, S. 2006. Principals of marketing. 2nd ed. Harlow: FT Prentice Hall.
  • Chen, I, J, Popovich, K. 2003. Understanding customer relationship management (CRM): People, process and technology. Business process management journal. Vol. 9. Iss. 5. pp672-688.
  • Christopher, M. 2005. Logistics and supply chain management creating value-adding networks. Harlow: FT Prentice Hall.
  • Daily Mail. 2010. Are the days of the check worker numbered? Available online at: http://www.dailymail.co.uk/news/article-1221940/Death-checkout-worker-Tesco-pioneers-self-service-store.html [Accessed on 05/12/10].
  • Dyche, J, 2004. The CRM handbook. United States: Addison Wiley.

Cite this Research Paper:

APA Format

Tesco Information System Review (2012, September 28) Retrieved April 21, 2024, from https://www.academon.com/research-paper/tesco-information-system-review-151813/

MLA Format

"Tesco Information System Review" 28 September 2012. Web. 21 April. 2024. <https://www.academon.com/research-paper/tesco-information-system-review-151813/>