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In this essay, the writer discusses that the growth of online configurators and their role in streamlining the process by which consumers shop, configure, and order products online is one of the revolutionary aspects of e-commerce. The writer points out that the integration of the technologies behind online configurators and their success with customers is to a large extent defined by how these online applications are introduced to customers, how the added value due to the new technology is proven to customers, and the role of support plans for customers outlined and used by online customers. The role of partnerships in enhancing customer experiences is also integral to the total technology impact of online configurators, and is examined as part of this paper.
Sample of Sources Used:
- AMR Research (2005) - The Handbook of Becoming Demand Driven. AMR Research Report October 6, 2006 . Accessed with permission from the publisher. Lora Cecere, Roddy Martin, Debra Hofman.
- Columbus (2002) - The Sell-Side E-Commerce Market: It's All About Integration. AMR Research Report. Monday April 1, 2002. Retrieved from the Internet on January 11, 2007: http://lwcresearch.com/filesfordownloads/SellSideECommerceMarketIsAllAboutIntegration.pdf
- Columbus (2003) - Configuration is the Heart of Customer Fulfillment for Complex Product Manufacturers. AMR Research Report. Monday March 31, 2003. Retrieved from the Internet on January 11, 2007 from: http://lwcresearch.com/filesfordownloads/ConfigurationIstheHeartofCustomerFulfillmentforComplexProductManufacturers.pdf
Cite this Research Paper:
Technology Impact (2007, July 13) Retrieved July 08, 2020, from https://www.academon.com/research-paper/technology-impact-96684/
"Technology Impact" 13 July 2007. Web. 08 July. 2020. <https://www.academon.com/research-paper/technology-impact-96684/>