Six Sigma Management Research Paper by Champ

Six Sigma Management
This paper is a literature review and extensive discussion of Six Sigma management especially as applied to the health care industry, including radiology.
# 98642 | 7,930 words | 35 sources | APA | 2007 | US

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This paper explains that Six Sigma management is a plan designed to enable companies to increase profits dramatically by streamlining operations, improving quality and eliminating defects or mistakes in all areas of organizations including health care facilities. The author points out that, when health care organizations began to use total quality management (TQM), they found that, although it did provide superior quality "tools" and a culture to enhance quality, it did not offer quantifiable dollars that could be tied to the bottom line and thus the expense of TQM could not be justified. The paper relates that Six Sigma, which replaces TQM, offers management improvement initiatives by presenting a guide to project leaders and an array of analysis tools for establishing critical-to-quality parameters and end goals defined by customer requirements.

From the Paper:

"In terms of wait times, it is important to identify the "upper spectrum"--how long patients are willing to wait and then strive to keep everyone below that spectrum. The hospital conducted a customer' survey and found they were willing to accept 60 minutes
to see a physician. When starting, 70 percent of patients were seen between 20 minutes and 110 minutes. After the Six Sigma process, 70 percent of the patients had between 20 minutes and just over one hour wait. The data drove their decisions, with the important to learn: What one thinks is the problem is not always the case."

Sample of Sources Used:

  • Benedetto, A.R. (2003). Adapting manufacturing-based six sigma methodology to the service environment of a radiology film library. Journal of Healthcare Management 48, 263-80.
  • Bhuiyan, N., and Baghel, A. (2005).An overview of continuous improvement: from the past to the present. Management Decision 43 5/6; 761-777.
  • Bittner, R. Six Sigma in use (2006). Management concepts evolve through time. Radiologic Technology 78 (2), 131-145.
  • Black, K, and Revere, L. (2006) Six Sigma arises from the ashes of TQM with a twist. International Journal of Health Care Quality Assurance. 19 (3), 259.
  • Carnell, M. (2007) Six Sigma in everything we do? Quality Progress. 40 (1), p. 67-69

Cite this Research Paper:

APA Format

Six Sigma Management (2007, October 10) Retrieved May 27, 2020, from

MLA Format

"Six Sigma Management" 10 October 2007. Web. 27 May. 2020. <>