Korean Air: A Turnaround
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From the Paper:"Between 1970 and 1999, Korean Air experienced 16 accidents and serious incidents with the loss of over 700 lives. This paper focuses on the demise of Flight 801, which departed from Seoul, South Korea, and crashed near Antonio B. Won Pat International Airport in Guam in August of 1997. With 228 fatalities, this accident received tremendous media attention and several investigations were conducted as to its cause. Pilot fatigue, poor weather conditions, and failure of the flight crew to communicate effectively with the captain have been determined to have been the causes.
"The purpose of this paper is to examine in detail the communications which took place during and after this flight and their effectiveness, or lack thereof. Korean culture, and its basis in Confucianism, played a large part in the detrimental communications leading up to the plane crash. "Cockpit culture" and the military background of the people involved were also contributing factors. Changes to crew training procedures afterwards made a difference in improving Korean Air's safety record. All of this is discussed in detail below.
"The majority of the sources used in this paper were found in journal articles and newspaper articles published on the Internet. Results from safety investigations conducted by the National Transportation Safety Board and Delta Air Lines are cited throughout. The basis for the cultural explanation of this plane crash comes from Chapter 7 of Malcolm Gladwell's book Outliers. His thorough research served as a strong foundation for the additional data-collection done for this paper. Gladwell's thoughts and ideas are credited throughout, as well as a variety of other source material. Relevant background information regarding Korean culture comes from the book Understanding Global Cultures by Martin Gannon."
Cite this Research Paper:
Korean Air: A Turnaround (2014, November 06) Retrieved December 07, 2019, from https://www.academon.com/research-paper/korean-air-a-turnaround-154061/
"Korean Air: A Turnaround" 06 November 2014. Web. 07 December. 2019. <https://www.academon.com/research-paper/korean-air-a-turnaround-154061/>