Information Technology and E-Government in Public Administration Research Paper by write123

Information Technology and E-Government in Public Administration
A literature review to study information technology (IT) and e-government in public administration.
# 106857 | 4,045 words | 7 sources | APA | 2008 | US

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This paper explains that the implementation and deployment of information technology (IT) solutions in public administration have tended to strengthen the hierarchical bureaucracies already in place instead of transforming these processes. The author then identifies propositions and barriers to effective e-governance. The paper concludes that e-governance has a long way to go in actually delivering public service administration via the Internet. A better understanding of the potential of public administration via the Internet is critical for public administration employees and officials if the benefits of e-governance are to be realized in a manner that truly benefits the public. Several tables and figures are included with the paper.

Table of Contents:
Theoretical Ideal of Information Technology Examined
Key Issues in E-Government and Public Administration
E-Government Initiatives and Local Government
Summary and Conclusion

From the Paper:

"The second reform proposition claiming that IT has the power to change the structure of an organization and was therefore a tool for reform is "grounded in the belief that information technology can directly impact the data structure of public administration enforcing or relaxing traditional hierarchical forms." The main-frame computer was viewed from the perspective of being a consolidator of data and expertise which resulted in a reinforcing of hierarchical organizational structures and this is upheld in research findings."

Sample of Sources Used:

  • Kraemer, Kenneth L. and King, John Leslie (2005) Information Technology and Administrative Reform: Will E-Government be Different?" Center for Research on Information Technology and organizations (CRITO). 2005 August. Online available at:
  • Joseph, Rhoda C. and Kitlan, David P. (2008) Key Issues in E-Government and Public Administration. 2008 IGI Global. Online available at:
  • Ackerman, J. (2004). Co-governance for accountability: Beyond "exit" and "voice." World Development, 32(3), 447-463.
  • Gilbert, D., Balestrini, P., & Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17(4/5), 286-301.
  • Margetts, Helen (2002) Better Public Services Through E-government: Academic Article in Support of Better Public Services Through E-Government. Report by the Comptroller and auditor general. NC 704-111 Session 2001-2002. Online available at:

Cite this Research Paper:

APA Format

Information Technology and E-Government in Public Administration (2008, August 15) Retrieved April 21, 2024, from

MLA Format

"Information Technology and E-Government in Public Administration" 15 August 2008. Web. 21 April. 2024. <>