Human Quality Management Research Paper by The Research Group

Human Quality Management
This paper discusses important human quality management issues and looks at the company Comcast.
# 74488 | 7,425 words | 24 sources | 2004 | US
Published on Dec 01, 2004 in Business (Companies) , Business (Management) , Business (Human Resources)

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In this article, the writer makes suggestions for how Comcast should build a training facility for technical support staff. Taking quality management into consideration, the writer describes how the paper focuses on important training issues like ergonomics. Further, the writer discusses Deming's P.D.S.A. model.

From the Paper:

"Comcast has reached a stage where the company believes that it needs a separate training facility for technical support personnel. In order to make recommendations about building a training facility, it is important to understand the fundamental precepts of employee training. A study of ergonomics is essential to making appropriate recommendations relating to the appropriate design for this training facility for Comcast. Ideally, the facility will be capable of serving a variety of other purposes when it is not in use for training field technical service personnel.

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