Hospitality Operation Management Research Paper by Nicky

Hospitality Operation Management
A look at new approaches to the hospitality industry.
# 145184 | 2,765 words | 25 sources | APA | 2010 | US
Published on Oct 27, 2010 in Business (Industries) , Tourism (General)

$19.95 Buy and instantly download this paper now


This paper suggests new approaches to operating in the hospitality industry, with an emphasis on service. The paper describes other industries that have used a service vision and offers insights to how the hospitality industry could adopt this model. First, the paper gives a lengthy overview of the international hospitality industry, highlighting its economic, social, political and technological aspects. Then it examines how performance has traditionally been measured versus new methods focused on service, customer and client satisfaction. The paper next addresses the role of human resources, especially in the area of staffing. Additionally, the paper explains how market share can be used to measure a company's success. The paper concludes by citing that the hospitality industry is a major player in the international economy and its role is given by its ability to create jobs and generate wealth.

The Hospitality Industry
Performance Measurement in the Hospitality Industry
Customer Satisfaction
Market Share
Final Remarks

From the Paper:

"The Hospitality Industry Report for 2006, developed by the U.S. Department of Labor revealed a massive staffing shortage within the industry. The shortage is generally obvious at all industry levels and is due to the aging of the baby boomers and a reduced natality rate during the past decades. In response to this challenge, hospitality managers have stretched out to work with retirees on part time basis, attract the youth through special programs and employ immigrants. The way these new categories of employees became integrated and supported the organizations in reaching their overall goals should also constitute an issue to be addressed relative to performance measurement."

Sample of Sources Used:

  • Banker, R.D., Potter, G., Srinivasan, D., 2000, An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures, The Accounting Review, Vol. 75, No. 1
  • Boyd, A., Bilegan, I.C., 2003, Revenue Management and E-Commerce, Management Science, Vol. 49, No. 10
  • Boyd, C., 2003, "Human Resource Management and Occupational Health and Safety", 1st Edition, Routledge Advances in Management and Business Studies, New York
  • Brotherton, B., 2003, The International Hospitality Industry: Structure, Characteristics and Issues, Butterworth-Heinemann
  • Cacioppo, K., Measuring and Managing Customer Satisfaction, Quality Digest, last accessed on January 6, 2009

Cite this Research Paper:

APA Format

Hospitality Operation Management (2010, October 27) Retrieved February 26, 2021, from

MLA Format

"Hospitality Operation Management" 27 October 2010. Web. 26 February. 2021. <>