Call Centers and Globalization Research Paper by supercalifragilistic
Call Centers and Globalization
A theoretical analysis of the impact of globalization and the call center phenomena.
# 96393 | 938 words | 4 sources | APA | 2007 |
Published on Jul 02, 2007 in Business (International) , Business (Applied Operations) , Hot Topics (General)
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This paper describes the phenomena of call centers being established in developing nations. First, the paper describes the evolution of call centers. Then, the writer describes the impact of globalization and the improvement of the Internet. The paper then uses the examples of India and the Philippines as developing nations that have become popular locations for call centers. The author describes how India and the Philippines had to adapt culturally in order to serve Western customers. The paper concludes with the warning that Indian and Philippine agents/employees should be aware of the danger of losing their own cultural and social identities.
Sample of Sources Used:
- Danlog, Ava. (2006). Call centers: Boon or bane for new graduates? Retrieved 02 November 2006 from the Living in the Philippines database on the Website: http://www.livinginthephilippines.com/call_centers.html
- Kjellerup, Niels. (2001, February 20). Myth and reality about contact centres in India. Retrieved 02 November 2006 from the Call Centre Managers Forum on the Website: http://callcentres.com.au/India_Call_Centres.htm
- Kjellerup, Niels. (2004, march 12). The growing pains of India's call centre industry. Retrieved 02 November 2006 from the Call Centre Managers Forum on the Website: http://callcentres.com.au/India_call_centres_update.htm
- Teves, Oliver. (2003, Dec. 09). Call center jobs drifting overseas. Retrieved 02 November 2006 from the Associated Press database on the Website: http://www.cbsnews.com/stories/2003/12/09/national/printable587601.shtml
Cite this Research Paper:
Call Centers and Globalization (2007, July 02) Retrieved March 26, 2023, from https://www.academon.com/research-paper/call-centers-and-globalization-96393/
"Call Centers and Globalization" 02 July 2007. Web. 26 March. 2023. <https://www.academon.com/research-paper/call-centers-and-globalization-96393/>