Total Quality Management Among Sectors
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This document discusses the relationship of customer satisfaction to an organization's quality initiatives. It examines three organizations from different sectors: manufacturing, service, and government, focusing on leadership and the strategic role that TQM can and does play in the organizations themselves. The paper views leadership as extremely important within a quality environment because without leadership support and guidance quality initiatives are often stillborn.
From the Paper:"Quality, customers or constituent satisfaction, and leadership are all integrally related within organizations and can determine an organization's long-term success or failure in its market. Through the examination of three separate organizations within three distinct sectors: manufacturing, service, and government, the integrated relationship that quality, customer satisfaction, and leadership have within a progressive organization leads to a more definitive conceptual paradigm of how these principles are acted upon. "
Cite this Essay:
Total Quality Management Among Sectors (2006, December 01) Retrieved January 29, 2022, from https://www.academon.com/essay/total-quality-management-among-sectors-90150/
"Total Quality Management Among Sectors" 01 December 2006. Web. 29 January. 2022. <https://www.academon.com/essay/total-quality-management-among-sectors-90150/>