Total Quality Management Among Sectors Essay by Master Researcher

Total Quality Management Among Sectors
A discussion regarding total quality management in relation to customer satisfaction.
# 90150 | 2,025 words | 4 sources | 2006 | US
Published on Dec 01, 2006 in Business (Management) , Business (Consumer Behavior) , Business (General)

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This document discusses the relationship of customer satisfaction to an organization's quality initiatives. It examines three organizations from different sectors: manufacturing, service, and government, focusing on leadership and the strategic role that TQM can and does play in the organizations themselves. The paper views leadership as extremely important within a quality environment because without leadership support and guidance quality initiatives are often stillborn.

From the Paper:

"Quality, customers or constituent satisfaction, and leadership are all integrally related within organizations and can determine an organization's long-term success or failure in its market. Through the examination of three separate organizations within three distinct sectors: manufacturing, service, and government, the integrated relationship that quality, customer satisfaction, and leadership have within a progressive organization leads to a more definitive conceptual paradigm of how these principles are acted upon. "

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