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This paper addresses challenges facing managers with regard to employee or customer retention due to changes in technology and provides suggestions on how these might be managed. It looks at the causes of both employee and customer resistance to changes and advises making changes in "baby steps."
From the Paper:"Technology can be a great tool for retaining customers and employees but it can also pose retention challenges for both. Even in today's technology-savvy environment there are always some customers and employees who fear technology and ..."
Cite this Essay:
Technology Management (2005, December 01) Retrieved September 18, 2019, from https://www.academon.com/essay/technology-management-69912/
"Technology Management" 01 December 2005. Web. 18 September. 2019. <https://www.academon.com/essay/technology-management-69912/>