Technology-Based Customer Service Essay by The Research Group

Technology-Based Customer Service
This paper analyzes the correlation between technology and customer service as it pertains to business.
# 72018 | 2,486 words | 9 sources | APA | 2004 | US
Published on Dec 01, 2004 in Economics (Micro) , Computer and Technology (General) , Business (General)

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The writer of this paper stresses the importance of reliable and effective customer service which is crucial in retaining satisfied customers and clients in business. This paper examines the blatant limitations in most customer service departments. This paper explores the concept of implementing technology into existing customer service departments while detailing the resulting impact in a particular business.

From the Paper:

"Good customer service is predicated upon the service desk's ability to provide service. This paper explores the concept of technology as a critical component of that ability. The kind of service that a service desk can provide is limited by its technology not just by its personnel. In this paper the experience of Consonus, a company that has used technology to ramp up its customer service capabilities is examined."

Cite this Essay:

APA Format

Technology-Based Customer Service (2004, December 01) Retrieved February 26, 2020, from

MLA Format

"Technology-Based Customer Service" 01 December 2004. Web. 26 February. 2020. <>