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This paper provides an analysis of two service encounters, an excellent one and a deplorable one. The paper uses concepts related to customer service management to explain the reasons why each one is categorized as either excellent or deplorable.
From the Paper:"The worst service I encountered was my experience interacting with customer service at AOL. When broadband came out I contacted AOL and ordered their product raising my monthly rates ..."
Cite this Essay:
Service Encounters (2004, December 01) Retrieved August 18, 2019, from https://www.academon.com/essay/service-encounters-69387/
"Service Encounters" 01 December 2004. Web. 18 August. 2019. <https://www.academon.com/essay/service-encounters-69387/>