Quality Management Essay by Master Researcher

Quality Management
A discussion on the attributes of quality management.
# 88249 | 675 words | 0 sources | 2006 | US
Published on Dec 01, 2006 in Business (Companies) , Business (Management)

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This paper discusses total quality management (TQM) and its various attributes. Quality, a definable and quantifiable characteristic is first examined in relation to an organization. Systems theory is then applied to quality management within an organization and finally, TQM as a philosophical approach to management is discussed. TQM implementation is given some final examination.

From the Paper:

"The basic assumptions regarding the nature of quality, and by extension, poor quality, have been variously approached by researchers in the management field. The best way to define poor quality is to examine what researchers have identified as quality. Authors such as Deming have defined quality as non-faulty systems while others approach it from a motivational perspective and insist that quality is merely conformance to requirements, whatever they may be (Beckford, 2002). One essential aspect of quality that resounds through all its various definitions is that quality, at its most basic level, is defined by the customer or the consumer (Kuratko, Goodale & Hornsby, 2001). Therefore, poor quality consists of faulty systems, does not meet performance requirements, and fails to meet customer expectations. The effects of poor quality ultimately have a negative impact on an enterprise's revenues if it is a sales oriented organization and a negative effect on an organization's service ..."

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