Operations Management and Plastisoft Corporation
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This paper offers a fictional account of a plant visit to a software development company in Toronto. The writer points out that the visit is in order to determine operational management issues that need to be addressed to make the company more competitive. The company chosen is Plastisoft. Through detailing the plant visit, it is determined that call center performance measurement is an issue that needs attention. Suggestions for improving call center performance are offered.
From the Paper:"This report presents the findings of a research project conducted to identify areas of competitive advantage for Plastisoft Corporation, based upon a factory visit to the corporation's headquarters at 312 Dolomite Dr, Suite 215, Toronto, ON, M3J 2N2, Canada. The report identifies company background and operations, as well as market and competition status, and suggest improvements in operations management that will allow the company to further realize its goal of becoming the leading developer of Enterprise Resource Planning (ERP) software in the flexible packing industry. Plastisoft Corporation Plastisoft Corporation is a privately held company that is headquartered in Toronto, Canada."
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Operations Management and Plastisoft Corporation (2006, December 01) Retrieved December 14, 2019, from https://www.academon.com/essay/operations-management-and-plastisoft-corporation-89786/
"Operations Management and Plastisoft Corporation" 01 December 2006. Web. 14 December. 2019. <https://www.academon.com/essay/operations-management-and-plastisoft-corporation-89786/>