Firefighting: Organizational Structure and Customer Service
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The paper reviews the history of firefighting in America, focusing on the growth of camaraderie among firefighters and the changes in organizational structure. The paper discusses the differences in communications between departments caused by logistics, such as the presence or absence of a 911 system. It compares the structures of volunteer and career departments, and how staffing differs. The paper identifies other areas of customer services offered besides the fighting of fires, such as emergency medical services. In conclusion, the writer extrapolates that there may be changes in the future of fire departments' organizational structures to accommodate increased demands for customer service.
From the Paper:"The formal organization of fire departments began just before the Civil War and then recommenced after the war was over. This is one reason why the leadership hierarchy of fire departments is similar to the military. Many of the ranks are the same as in the military and the terminology (e.g., rank, command, unit, battalion) is the same. The structure of fire departments did not change much as some departments first became paid departments. The structure of command was already in place and was not altered simply due to compensation now being paid. Over several decades of paid departments being managed by government entities, some structural changes have occurred in the paid departments. Certain functions, such as hiring, and budgeting have been removed from the individual fire stations, but the chain of command stayed virtually unchanged from a century before. This hierarchy provides for a continuity of leadership when responding to calls, no matter who is on duty."
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Firefighting: Organizational Structure and Customer Service (2006, June 14) Retrieved August 08, 2022, from https://www.academon.com/essay/firefighting-organizational-structure-and-customer-service-66474/
"Firefighting: Organizational Structure and Customer Service" 14 June 2006. Web. 08 August. 2022. <https://www.academon.com/essay/firefighting-organizational-structure-and-customer-service-66474/>