The E-Business Models of Chapters and eBay Comparison Essay by audrey

The E-Business Models of Chapters and eBay
A comparative analysis of Chapters' traditional on-line retail business model vs. eBay's unique online auction concept.
# 53577 | 8,613 words | 40 sources | MLA | 2004 | CA

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This paper examines how Chapters and eBay have both successfully implemented an e-business model and how while Chapters decided on a traditional online retail business model as an extension of its offline business, eBay came up with a unique online auction concept. It looks at how the two companies had to take a different approach to involving customers, establishing trust, safety and security online, managing inventory, building customer loyalty and managing growth from an information systems perspective as a result of their different situations.

Literature Review
Internet Business Model
Hindsight " What Should They Have Done Differently?
Internet Business Model
Hindsight What Should They Have Done Differently?
Chapters and eBay - How do they differ?
Inventory Systems
User Involvement
Trust, Safety, Security
Reliance on the Internet
Employee Interaction with Technology
Managing Growth from an MIS Perspective
Customer Loyalty
Mass Customization of Site Design

From the Paper:

"With use of the Internet on the rise, a new channel for conducting business has been opened up. In recent years, e-commerce and e-business have emerged as a relatively new means of developing a business model. This paper specifically examines the implementation of an internet business model at two prominent companies: the exclusively online eBay, and the "clicks and bricks" Chapters (now a member of the Indigo Books and Music Inc.). A pure-play internet firm, eBay utilizes an online auction business model, providing a platform for buyers and sellers to efficiently exchange goods and services. is the online component of the traditional Chapters and Indigo retail stores and acts as a virtual storefront and online catalogue for consumers."

Cite this Comparison Essay:

APA Format

The E-Business Models of Chapters and eBay (2004, November 07) Retrieved May 16, 2021, from

MLA Format

"The E-Business Models of Chapters and eBay" 07 November 2004. Web. 16 May. 2021. <>