Knowledge Management Comparison Essay by Jay Writtings LLC

Knowledge Management
This paper discusses knowledge management by comparing the systems at the companies Xerox and KPMG.
# 118328 | 1,574 words | 5 sources | MLA | 2009 | US

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In this article, the writer notes that effective knowledge management may mean the difference between success or failure and also between increased cost or increased profit and productivity. These two outcomes are illustrated in the paper through an exploration of the varying knowledge management systems used by Xerox and KPMG. The writer discusses that some companies center their knowledge management strategies upon information technology, with knowledge carefully stored and coded in databases so as to ensure ease of access. The writer then points out that the alternate approach to this is sharing knowledge the old-fashioned way, which as exhibited by Xerox is superior; through people-to-people contact. The use of knowledge management, both effective and ineffective, is illustrated through a consideration of KPMG and Xerox, each of whom would take a different approach, and achieve contrasting results.

Knowledge Management at KPMG
Knowledge Management at Xerox
Knowledge Management Cannot be Delivered by Technology Alone
The "Management" Challenge of Knowledge Management
The "Personal" Challenge of Knowledge Management

From the Paper:

"Knowledge management cannot be accomplished simply by information technology alone. As exemplified by the KPMG case, the massive costs of an IT infrastructure to support knowledge management are considerable. Furthermore, the maintenance of these systems is costly and a constant issue. The employees must be educated and acclimated to these systems if the expense is to be undertaken, as they must be used to be profited upon. However, oftentimes such cumbersome systems cost so much that employee education is not pursued to the highest degree. The top-down style of KPMG was also not supportive of this environment, as employees felt the knowledge management system to be more of a managerial control tool as opposed to a team-enhancing tool of productivity for the entire workforce."

Sample of Sources Used:

  • Alavi, Maryam. "KPMG Peat Marwick U.S.: One Great Brain." Harvard Business School. 11 July 1997.
  • Hansen, Morten T.; Nohria, Nitin; Tierney, Thomas. "What's Your Strategy for Managing Knowledge?" Harvard Business Review. March-April, pp. 1-11. 1999.
  • Murphy, Jim. "" KM World. 17.5, pp. 12-26. 2008.
  • Pugh, Katrina; Dixon, Nancy M. "" Harvard Business Review. 86.5, pp. 21-22. 2008.
  • Biren, Beatrix. "Xerox: Building a Corporate Focus on Knowledge."

Cite this Comparison Essay:

APA Format

Knowledge Management (2010, January 22) Retrieved July 06, 2022, from

MLA Format

"Knowledge Management" 22 January 2010. Web. 06 July. 2022. <>