"Xerox Corporation" Case Study by The Research Group

"Xerox Corporation"
Examines the success of the firm's implementation of Total quality Management. Examines competitive benchmarking, employee involvement, leadership, communication and other firm's use of TQM.
# 14579 | 3,825 words | 9 sources | 1999 | US
Published on Jul 18, 2003 in Business (Companies) , Business (Management)


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Description:

Examines the success of the firm's implementation of Total quality Management. Examines competitive benchmarking, employee involvement, leadership, communication and other firm's use of TQM.

From the Paper:

"BACKGROUND
The Xerox company in the 1980s experienced the sort of problems faced by many companies in a changing economy -- sharply declining market share and declining profits. The company addressed its problems with a management change, altering the leadership style and the way the leadership viewed the business climate and addressed business problems and issues. The result was a more successful operation. Other companies have used similar strategies to reshape management for a leadership structure more dedicated to quality than to responding to crises.

MANAGEMENT FOR QUALITY

Rank Xerox is part of the multinational parent company, Xerox Corp., and both faced a decline in profits after having ..."

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"Xerox Corporation" (2003, July 18) Retrieved April 17, 2021, from https://www.academon.com/case-study/xerox-corporation-14579/

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