Total Quality Management: A Case Study in Management Approaches for Corporations Case Study

Total Quality Management: A Case Study in Management Approaches for Corporations
A case study look at the management of PepsiCo and other companies.
# 148523 | 4,095 words | 9 sources | APA | 2011 | KE
Published on Oct 26, 2011 in Business (Companies) , Tourism (General)


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Description:

This is a case study of several companies that include PepsiCo Inc., Marco's Restaurant, Avon Products and Lucie Campbell Jewelery. The focus of the case study is Total Quality Management, a type of management and strategy often used. The paper further looks at Models for TQM, benchmarking, and standardization in the tourism industry in relation to each company.

Outline:
Introduction
PepsiCo Inc.
Marco's Restaurant
Avon Products
Lucie Campbell Jewelry
A Critique of TQM approaches to tourism
Models for Total Quality Management
Benchmarking
Standardization
Conclusion

From the Paper:

"The underlying strengths of PepsiCo Inc lies in its management of economies of scale which makes its products comparably lower in costs than most of our competitors. The main aim of PepsiCo Inc has been the retention of the client base while at the same time attracting new clients by reaching out to those in emerging fields of interest. This proposition is part of the wider scheme to keep in step with the organization's culture of increasing value alongside quantity.
"Part of total quality management systems is to increase the decentralization of our showrooms and exhibition stores to increase access of the products and services to the increasing volume of our clientele globally. This will also translate into the hiring of skilled manpower to post them at all corners of our reach so that service delivery becomes efficient and relatively affordable."

Sample of Sources Used:

  • Bagad, V, S, 2008, Total Quality Management, New York, Technical Publications.
  • Morfaw, J, N, 2006, Total Quality Management, a comprehensive strategy towards the implementation of an effective and efficient healthcare delivery system in Africa, New York, University Press of America.
  • Oakland, J, S, 2003, Top quality management, text with cases, London, Butterworth-Heinemann.
  • Rampersad, H, K, 2010, Total Quality Management, An Executive Guide to Continuous Improvement, New York, Springer.
  • Rao, A, 1996, Total Quality Management, a cross-functional perspective, New York, Wiley.

Cite this Case Study:

APA Format

Total Quality Management: A Case Study in Management Approaches for Corporations (2011, October 26) Retrieved March 04, 2021, from https://www.academon.com/case-study/total-quality-management-a-case-study-in-management-approaches-for-corporations-148523/

MLA Format

"Total Quality Management: A Case Study in Management Approaches for Corporations" 26 October 2011. Web. 04 March. 2021. <https://www.academon.com/case-study/total-quality-management-a-case-study-in-management-approaches-for-corporations-148523/>

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