Services Organization Recovery: Hair Salon Case Study by Write Fine

Services Organization Recovery: Hair Salon
A case study examination of a service recovery strategy plan for a hair salon.
# 112587 | 2,476 words | 7 sources | APA | 2009 | US
Published on Mar 02, 2009 in Business (Companies) , Business (Consumer Behavior)


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Description:

This paper discusses service organization recovery and outlines the five stages of service recovery, from the lowest (moribund) to the highest (infused). It presents the case of a hair salon and looks at how to bring the service recovery function to the highest level for that organization. The paper presents points of service recovery and a service recovery strategy plan. A table is included with the paper.

Table of Contents:
Background
Moments of Truth
Service Recovery Strategy Plan

Sample of Sources Used:

  • Van Bennekom, Fred no date, ' Making the Case for Service Recovery - Customer Retention'. GreatBook.com Retrieved May 19, 2008 from http://www.greatbook.com/effective_complaint_handling.htm
  • Tschol, John 2005, 'Service Recovery: Create Loyal Customers for Life' Small Business Toolbox Retrieved May 19, 2008 from http://www.nfib.com/object/IO_21944.html
  • Sidorowicz, Rick 2001, 'Customer Obsession - Service Recovery' The CEO Refresher Retrieved May 19, 2008 from http://www.refresher.com/!obsession3.html
  • Bliss, Jeannie 2007, '10 Steps to Recovery for Jet Black and Blue' Mpdailyfix.com Retrieved May 19, 2008 from http://www.mpdailyfix.com/2007/02/jet_black_and_blue_can_jet_blu.html
  • no author 2006, 'Services Management' NC State University Retrieved May 19, 2008 from http://www4.ncsu.edu/~hp/MMW-Lecture5.pdf

Cite this Case Study:

APA Format

Services Organization Recovery: Hair Salon (2009, March 02) Retrieved October 01, 2023, from https://www.academon.com/case-study/services-organization-recovery-hair-salon-112587/

MLA Format

"Services Organization Recovery: Hair Salon" 02 March 2009. Web. 01 October. 2023. <https://www.academon.com/case-study/services-organization-recovery-hair-salon-112587/>

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