Role of HR Professionals in Culture Change Case Study by JeremyStuart

Role of HR Professionals in Culture Change
An examination of the role of HR professionals in a culture change in the organization.
# 153676 | 2,418 words | 16 sources | APA | 2013 | KE
Published on Sep 04, 2013 in Business (Management) , Business (Human Resources)

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The first part of this paper looks at the culture change at Waitrose Supermarkets when the supermarket adopted the just in time (JIT) strategy. The second part of the paper addresses the practical issues to be addressed for the JIT system to work effectively, while the third part explores the role of human resource professionals in a culture change. The paper addresses the factors that act as barriers to the effectiveness of culture change initiatives at strategy, policy and implementation levels.

Culture Change at Waitrose Supermarkets
Practical Issues to be Addressed for JIT to Work
Strategy for HR Professionals to Use
Barriers to Address at Strategy, Policy and Implementation Levels

From the Paper:

"In order for a business to meet all the needs of its customers and the consumers, the business must devise a good strategy to manage its supply chain so that the right goods are availed to the customers at the right time and place. While it might be easy to take the everyday fast-moving consumer goods such as milk and bread for granted, the supermarket store must manage its supply chain well and ensure that these goods are not just in stock but are also fresh as expected by the visiting customers. It implies that the supermarket must come up with a proper logistics algorithm for replenishment and replacement. While the supermarket is not a primary producer, it falls within the peripheral levels of the supply chain thus being closer to the consumers than the direct producers such as manufacturers. For this reason, it must ensure that there is proper integration of information, inventory, transportation and packaging where necessary to guarantee continued flow of goods and other key resources like information. This challenge is what necessitated the firm to adapt a strategy that would help boost efficiency and effectiveness in the Supermarket's supply chain management. However, the role played by human resources department at the chain supermarkets shows that HR professionals play a vital role in organizational culture change process from inception to the implementation stages."

Sample of Sources Used:

  • Jeffrey D. Ford, Laurie W. Ford, Randall T. McNamara, (2002) "Resistance and the background conversations of change", Journal of Organizational Change Management, 15(2):105 - 121
  • Bales, R. R., Maull, R. S. and Radnor, Z. (2004) The Development of Supply Chain Management, Supply Chain Management: An International Journal, 9(3), pp 250 - 255.
  • Christoper, M. (1998) Logistics and Supply Chain Management, Strategies for Reducing Cost and Improving Services, 2nd Ed, London.
  • Elmuti, D. and Kathawala, Y. (2000) The Effects of Global Outsourcing Strategies on Participants' Attitudes and Organisational Effectiveness. International Journal of Manpower, 21(2), pp 112 - 128.
  • Francesco P. (2010) Developing Corporate Social Responsibility: A European Perspective. London: Edward Elgar Publishing

Cite this Case Study:

APA Format

Role of HR Professionals in Culture Change (2013, September 04) Retrieved May 25, 2022, from

MLA Format

"Role of HR Professionals in Culture Change" 04 September 2013. Web. 25 May. 2022. <>