Qantas and Maintenance Outsourcing Case Study by Nicky

An examination of the issues facing Australian national airline, Qantas.
# 145220 | 1,593 words | 11 sources | APA | 2010 | US
Published on Oct 29, 2010 in Business (Companies) , Business (Industries) , Aviation, Aeronautics (General)

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The paper discusses the rift between Qantas and the union responsible for maintenance, the Australian Manufacturing Workers Union. The paper analyzes Qantas' industry, internal and external environment and the critical success factors in the airline business. The paper focuses on Qantas' decision regarding maintenance outsourcing and concludes with the recommendation that Qantas proceed with outsourcing its maintenance.

The Problem
Industry and External Environment
Internal Environment
Critical Success Factors

From the Paper:

"In recent months, Australian national airline Qantas has been beset with mechanical problems. At one time famous for its safety record, the airline faced five in-flight mechanical problems this year alone. The incidents have ranged from a torn fuselage as a result of an exploding oxygen tank to a dramatic loss of altitude resulting in several injuries. These incidents are damaging the airline's once stellar reputation for safety. Such is the concern over these incidents that Australia's Civil Aviation Safety Authority directed Qantas to improve its maintenance program, specifically with regard to its Boeing aircraft (Robbins, 2008)."

Sample of Sources Used:

  • Robbins, Liz. (2008). " Qantas Involved in Another Incident" New York Times. Retrieved online December 14, 2008 from
  • Qantas financials retrieved from Reuters, online, December 14, 2008 from
  • Foley, Meraiah. (2008). "Safety and Labor Concerns Tarnish the Qantas Image" International Herald Tribune. Retrieved online December 14, 2008 from
  • No author. (2007). PEST Analysis. Retrieved online December 15, 2008 from
  • No author (2007). SWOT Analysis. Retrieved online December 15, 2008 from

Cite this Case Study:

APA Format

Qantas and Maintenance Outsourcing (2010, October 29) Retrieved March 04, 2021, from

MLA Format

"Qantas and Maintenance Outsourcing" 29 October 2010. Web. 04 March. 2021. <>