Project Management: The London Ambulance Service Case Study by tonydel

Project Management: The London Ambulance Service
An in-depth look at how a project is managed within an organization, using the London Ambulance Service as a case analysis.
# 60476 | 5,531 words | 15 sources | APA | 2005 | GB
Published on Aug 21, 2005 in Business (Information Mgmt. and Systems) , Business (Management)

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This paper evaluates the London Ambulance service and its CAD (Computer Aided Dispatch) project with reference to five stages of project management, linking the theories prescribed and the actual practice. Suggestions and solutions are offered at all stages. The paper includes diagrams.Table of Contents

Overview of London Ambulance Service
Brief Overview of the Subject
Defining the LAS CAD Project
Creating the Project Strategy
Detailed Planning of LAS CAD Project
Base Design
Cost and Schedule
Contract Terms and Conditions
Development of CAD Project
Implementation and Control of LAS CAD
System Problems
Change Management
HR and Training
Cultural Issues
Review and Learning
Ideal Project Management Solutions for LAS CAD and Conclusion
Appendix I : Cause and Effect Diagram
Appendix II : Problem and Cause Analysis
List of References

From the Paper:

"Thus the implementation process actually required certain changes to be made within the workplace, but those areas of change were not focused on properly. Some of the important changes, as spotted by Sommerville (2004) in his case study, are: Re-configuring the control room, using only system proposed resource allocators and separate allocators for different call sources. These changes would have paved theway for an efficient implementation, but the changes were not well communicated and hence the new practices seem to have come as a surprise to most of the staff. The PMBOK guide (2000), when discussing communications planning, states: "Communication planning involves determining the information and communications needs of the stake holders: who needs what information, when they will need it, how it will be given to them and by whom"(p.119)."

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APA Format

Project Management: The London Ambulance Service (2005, August 21) Retrieved February 24, 2024, from

MLA Format

"Project Management: The London Ambulance Service" 21 August 2005. Web. 24 February. 2024. <>