Nokia's Stakeholder Responsibilities Case Study

Nokia's Stakeholder Responsibilities
Looks at the Nokia Company from the perspective of its responsibilities to its employee, consumer and community.
# 147976 | 3,115 words | 21 sources | APA | 2011 | KE

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This paper explains that Nokia has adopted strategies that meet the needs of all its stakeholders, which has made it globally one of the most effective companies. Next, the author explains that the company has upheld its responsibilities to its employees in terms of wages, ethical conduct and improved relations in a diverse environment thus improving the employees' satisfaction and commitment to the company. The paper relates that by addressing the its consumers' needs, consumers loyalty and profitability have improved significantly and that by involvement in community development projects and conservation initiatives, Nokia has created a positive perception.

Table of Contents:
Table of Contents
Background of Nokia Company
Economic Responsibilities to Employees
Employee-Employer Contract
Changes in Employees' Psychological Contract with Employers
The Process of Downsizing
Legal Obligations towards Employees
Whistle Blowing in Nokia Company
Ethical Responsibilities towards Employees
Responsibilities towards the Consumer
Safety of Consumers
Provision of High Quality Products and Reliable Services
Consumer Education
Consumer Redress
Listening to Consumers Grievances
Responsibilities towards the Community
Carrying Out Community Projects
Protection of the Environment
Corporate Social Responsibilities towards the Community

From the Paper:

"Nokia has aimed at addressing different grievances that have been raised by consumers across the globe. This has been achieved through customer care centers established in different parts across the globe. This network of customer service centers allows the company to respond to all complaints from consumers. Alternatively consumers can air their grievances over the Internet. The email service allows them to pass any form of complaints they have. The online service allows immediate delivery of feedback to consumers."

Sample of Sources Used:

  • Anderson, J. W. ( 1989). Corporate social responsibility : guidelines for top management. New York : Quorum Books.
  • Beck, R. C. ( 2004). Motivation : theories and principles. Upper Saddle River, N.J. :: Pearson Education.
  • Bohlander, G. W., & Snell, S. (2010). Managing human resources. Mason, OH: South-Western Cengage Learnin.
  • Daft, R. L., Murphy, J., & Willmott, H. ( 2010). Organization theory and design. Andover : South-Western Cengage Learning.
  • Funding Universe . (2010). Nokia Corporation . Retrieved August 4, 2011, from

Cite this Case Study:

APA Format

Nokia's Stakeholder Responsibilities (2011, August 18) Retrieved February 06, 2023, from

MLA Format

"Nokia's Stakeholder Responsibilities" 18 August 2011. Web. 06 February. 2023. <>