Nando's Leadership and Management Plan Case Study by Kien

Nando's Leadership and Management Plan
This paper presents a strategic analysis of the Nando's restaurant company and an effective leadership and management plan.
# 153572 | 3,776 words | 20 sources | APA | 2013 | KE
Published on Jun 17, 2013 in Business (Companies) , Business (Management) , Business (Marketing)

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The paper provides an overview of Nando's and critically analyzes the internal and external environments of Nando's with a PEST analysis, SWOT analysis and Porter's five forces model. The paper identifies challenges this franchise company faces and proposes a plan that identifies and addresses the leadership and management issues faced by the organization. The paper includes recommendations for the business but also notes the factors that may affect the implementation of these recommendations.

Executive Summary
Company Overview
Strategic Analysis
Effective Leadership and Management Plan
Factors that may Affect Implementation of Recommendations

From the Paper:

"Nando's is an international restaurant chain based on Portuguese thematic which was incepted in 1987 in South Africa. The firm operates in more than 26 countries spread across Australia, Europe, America, Africa and Asia. This chain of restaurants specializes in peri-peri chicken dishes even though their chicken dishes are sometimes served with other flavors such as lemon mango or lime. The firm operates as a franchise business and therefore its owners are diverse and spread over the areas it operates in (Squidoo, 2011). Currently, Nando's is headquartered in Australia and has more than 800 hundred franchise outlets internationally (Franchise Business Australia, n.d).
"In the casual dining and food industry, Nando's main competitors constitute other internationally renowned and established brands such as McDonalds, Kenchick, and Starbucks among others. Nevertheless, its ability to establish its specialty around peri-peri chicken as its main selling point has enabled it to build a competitive edge. As a result, Nando's as an international brand has been able to acquire a significant market share in the dining industry across all the continents (Sawyer, 2010).
"Though based on franchise, Nando's business strategies are replicated across all its international outlets to ensure uniformity in operation and customer experience. The firm has excellent human resource management and development strategies which help in building a committed, inspired and highly motivated workforce."

Sample of Sources Used:

  • Bensoussan, B. E., & Fleisher, C. S. (2007). Business and competitive analysis. New Jersey: Financial Times Press.
  • Berman, H. (2010). Active Witnessing. Journal of Psycho-social Studies , 4 (1).
  • Boninelli, I. (2004). Building human capital:South African perspectives. Randburg : Knowres Pub.
  • Clarke, A., & Chen, W. (2007). International hospitality management: concepts and cases. Oxford: Butterworth-Heinemann.
  • Dijkman, M. (2007). Retail Space Europe Yearbook 2008. Koninginnegracht: Real Estate Publishers BV.

Cite this Case Study:

APA Format

Nando's Leadership and Management Plan (2013, June 17) Retrieved February 22, 2024, from

MLA Format

"Nando's Leadership and Management Plan" 17 June 2013. Web. 22 February. 2024. <>