Information Systems Risk Management: Assessing the Dell ERP System Case Study by scribbler

An assessment of the Dell enterprise resource planning (ERP) system in light of the principles of risk management.
# 152187 | 807 words | 5 sources | APA | 2013 | US
Published on Jan 10, 2013 in Business (Companies) , Business (Information Mgmt. and Systems)

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The paper shows how Dell's ERP system is the catalyst of their business' ability to respond quickly to market conditions and also coordinate suppliers, all the while focusing on building made-to-order PCs, laptops and servers in less than 72 hours. The paper highlights the system's many security features and strategies and assesses the risk management strategies the company uses as well. The paper concludes that Dell is comparable to the majority of high tech manufacturers globally who must continually improve their manufacturing operations to stay competitive.

Risk Management and the Continual Assessment Security Vulnerabilities at Dell

From the Paper:

"The Dell culture is highly unique in that it has grown from a direct sales model, where the company sells directly to consumers, while also attempting to keep manufacturing, supply chain and logistics all also highly efficient so that customers' made-to-order systems can be shipped on time. Dell is by definition a very metrics- and reporting-driven culture as a result (Bruyere, Pillet, Quoniam, 2008). This focus on metrics or measures of performance has helped the company better manage risk. Dell classifies risks according to the following categories: operational risk, or the risks associated with employees using the system daily for their jobs; analytical risk, or the risks of the forecasts and reports generated from the ERP system being accurate or not; organization-wide risk, which is often the most difficult to overcome as it includes resistance to change from users; and technical risk, or that the system itself will malfunction or cease operating. Dell has a series of dashboards that are on the company's intranet sites that assess activity levels of the risks mentioned here as well."

Sample of Sources Used:

  • Allen, V. (2008). ERP Security Tools. The Internal Auditor, 65(1), 25.
  • Sebastien Bruyere, Vincent Pillet, Luc Quoniam. 2008. The Piloting of E-Commerce Performance: Development of a Model of Assistance to Piloting by Objectives. Journal of Internet Banking and Commerce 13, no. 3 (December 1): 1-12. Link:
  • Kenneth L Kraemer, Jason Dedrick, and Sandra Yamashiro. 2000. Refining and extending the business model with information technology: Dell Computer Corporation. Information Society 16, no. 1, (January 1): 5-21.
  • Guo Chao Peng, & Miguel Baptista Nunes. (2009). Surfacing ERP exploitation risks through a risk ontology. Industrial Management + Data Systems, 109(7), 926-942.
  • Voss, B., & Siegel, P.. (2009). Keeping the Guard UP in a Down Economy Investing in IT Security in Hard Times. EDUCAUSE Review, 44(5), 10.

Cite this Case Study:

APA Format

Information Systems Risk Management: Assessing the Dell ERP System (2013, January 10) Retrieved February 07, 2023, from

MLA Format

"Information Systems Risk Management: Assessing the Dell ERP System" 10 January 2013. Web. 07 February. 2023. <>