Human Resources Management at Castle's Family Restaurant
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The paper provides an overview of Castle's Family Restaurant, a medium-sized service-oriented business that maintains eight locations in Northern California. The paper identifies the problems and concerns facing this restaurant that include excessive reliance on seasonal and part-time employees, the operations manager's control of hands-on HR management responsibilities, and, finally, the fact that HR management functions rely excessively and unnecessarily on hands-on traditional methods. The paper provides solutions to these problems and recommends that the operations manager immediately adopt a human resources information system (HRIS) system to integrate all of the traditional HR management functions. The paper also recommends that the organization immediately implement a comprehensive customer relations management (CRM) system as well to optimize its relationships with customers and vendors.
HRIS Needs Assessment
HRIS Needs Assessment
From the Paper:"Castle's Family Restaurant is a medium-sized service-oriented business that maintains eight locations in Northern California, each of which is staffed by approximately forty employees. Most of the employees in non-management positions are unskilled and semi-skilled part-time workers. Generally, Castle's managers are not college educated and are predominantly long-term service industry employees who gradually rose from introductory-level positions (i.e. servers and cashiers) to supervisory levels within the service industry. A large percentage of Castle's employees are pursuing their education and many are only seasonally employed. Turnover is generally quite high merely by virtue of the nature of the industry and the reliance on part-time employees. Naturally, that means that a considerable amount of time and resources must continually be devoted to recruiting and training of new employees.
"Currently, all Human Resource (HR) responsibilities at the organizational level are maintained by the Operations Manager. In that capacity, he administrates payroll functions through MS Excel spreadsheets and maintains a busy (and costly) travel schedule necessitated by his supervisory and HR management duties. A preliminary review of Castle's reveals several specific areas where changes in existing policies, practices, and procedures could substantially reduce costs, increase the efficiency of management oversight, increase retention and therefore also reduce turnover costs, and possibly increase revenue through increasing customer satisfaction."
Sample of Sources Used:
- George, J. M. and Jones, G. R. (2008). Understanding and Managing Organizational Behavior. Upper Saddle River, NJ: Prentice Hall.
- Robbins, S. P. and Judge, T. A. (2009). Organizational Behavior. Upper Saddle River, NJ: Prentice Hall.
Cite this Case Study:
Human Resources Management at Castle's Family Restaurant (2013, May 16) Retrieved June 02, 2020, from https://www.academon.com/case-study/human-resources-management-at-castle-family-restaurant-153282/
"Human Resources Management at Castle's Family Restaurant" 16 May 2013. Web. 02 June. 2020. <https://www.academon.com/case-study/human-resources-management-at-castle-family-restaurant-153282/>