Human Resources at Continental Airlines
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This paper provides a brief history of Continental Airlines, the challenges facing customer service in the airline industry, the human resource issues at Continental and how the airline has handled those issues.
From the Paper:"The airline industry has gone through significant changes in the past years in the United States. Deregulation followed by the terrorist attacks have resulted in an environment that is at once less regulated and more regulated with regard to security and route selection. Today's carriers face far fewer competitors but today's competitors are stronger financially. New low-cost airlines such as Southwest have changed customer expectations and airlines that have filed bankruptcy are..."
Cite this Case Study:
Human Resources at Continental Airlines (2008, December 01) Retrieved November 19, 2019, from https://www.academon.com/case-study/human-resources-at-continental-airlines-120689/
"Human Resources at Continental Airlines" 01 December 2008. Web. 19 November. 2019. <https://www.academon.com/case-study/human-resources-at-continental-airlines-120689/>