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This paper identifies tools and techniques used by Huffman Trucking to measure and provide quality and customer satisfaction.
From the Paper:"Huffman Trucking has several tools and techniques used to measure quality and customer satisfaction. Quality in a trucking company is dependent on the ability to keep the trucks rolling and operating at peak efficiency. To achieve this, all of Huffman's rolling equipment undergoes preventative maintenance every number of miles at Huffman's maintenance facility in Cleveland, Ohio. This regular maintenance ensures that the rolling equipment is serviced prior to needing major repairs, thus preventing most unexpected breakdowns. This in turn provides greater customer satisfaction because customers' shipments..."
Cite this Case Study:
Huffman Trucking (2008, December 01) Retrieved August 20, 2019, from https://www.academon.com/case-study/huffman-trucking-120673/
"Huffman Trucking" 01 December 2008. Web. 20 August. 2019. <https://www.academon.com/case-study/huffman-trucking-120673/>