Global Communications Case Study

Global Communications
This paper is a case study about the telecommunications company, Global Communications.
# 92899 | 1,450 words | 10 sources | APA | 2007 | US
Published on Mar 03, 2007 in Business (Companies) , Business (Management)

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This paper explains that the telecommunications industry is a highly competitive marketplace with low margins; therefore, Global Communications must find new ways to reduce operating expenses and deliver new value-added services to improve subscriber revenue. The author points out that Global Communications needs to make changes to the company organizational structure to remain competitive in the market. The paper relates that the gap analysis indicates that, whereas Global Communications' much touted philosophy is "our edge is our people"; currently, the employees are viewed as a commodity not as a valued asset or business partner. The paper includes three charts.

Table of Contents:
Situation Analysis
Issue and Opportunity Identification
Stakeholder Perspectives/Ethical Dilemmas
End-State Vision
End State Goals
Gap Analysis

From the Paper:

"The current situation centers on the lack of effective organizational communications with key stakeholders; the union and the employees. According to McShane and Glinow (p. 324), "Effective communication is vital to all organizations because it coordinates employees, fulfills employee needs, supports knowledge management, and improves decision making." What needs to change is the relationship between management team and the union. Both parties do not see the other as a business partner that can add value to both organizations."

Sample of Sources Used:

  • Bateman, T. S., & Snell, S. C. (2004). Management: the New Competitive Landscape (6th Ed.). New York: The McGraw Hill Companies.
  • Blackfoot. (n.d.). Company Information. Retrieved February 20, 2007, from
  • Booz Allen Hamilton. (2004). Outsourcing Trends in the North American Telecommunications Market. Retrieved February 26, 2007, from
  • Corporate Leadership Council. (2003, July). Linking Employee Satisfaction with Productivity. Retrieved July 26, 2007, from
  • Global Web Solutions. (n.d.). Outsourcing Ethics for Reduced Outsourcing Risks. Retrieved February 26, 2007, from

Cite this Case Study:

APA Format

Global Communications (2007, March 03) Retrieved March 26, 2023, from

MLA Format

"Global Communications" 03 March 2007. Web. 26 March. 2023. <>