Evaluation of Fire Department Services Case Study by JCowie024

A case study that evaluates the changes and processes in a hypothetical fire department.
# 151682 | 3,532 words | 11 sources | APA | 2012 | US
Published on Aug 29, 2012 in Public Administration (General)

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In this case study, Collinsville City is a hypothetical city. This paper provides an evaluation of its fire department which is facing some major changes with increases in population brought on by a new development that could add 1,000 homes to the far east side of the city. The writer looks at response times by the fire department and analyzes various needs for upgrades in equipment and personnel. Several recommendations are made that should help the city and the fire department meet the needs of a growing population and improve the services that they currently provide. Color figures and tables are appended to this paper.

Background and Significance
Response Times
Recommendations and Solutions

From the Paper:

"We all understand that added population equals added public service needs. Collinsville can either be anticipatory or reactive when it comes to change. Anticipatory is harder to justify at the time of the change because not all people involved may see the need for the change, but the end result is often better than reactive change because of many reasons that center around always having a plan in action and limiting the amount of hurried decisions that must be made. On the other hand, reactive change is a change directed completely at a problem at hand. This is good because assets are not wasted preparing for an occasion that may never occur, but also inconveniencing because hurried decisions do not always take all aspects into consideration.
"So what does Collinsville do? We are already faced with reactive change because of the current dissatisfaction felt by citizens in the rural areas, but implementation is a problem. What are our current levels of service, what assets do we have in service to these rural areas, and where can we find funding to pay for these services are all questions now being hurriedly answered by our Fire Chief and Mayor. These are obviously difficult questions to answer when you are operating an already volunteer department that is only allotted $13,500 in an annual budget. But why remain reactive forever? What is in Collinsville future five, ten, or fifteen years down the road? Anticipatory decisions made now, during a reactive phase, may raise our department ratings and standards in the future. Specifics of these options are thoroughly discussed elsewhere in this paper, but we want to make mention that our group has collectively taken cost, budget, time, future, change, and organizational strategy into consideration during the discussion phase of this project."

Sample of Sources Used:

  • American Quality Society (2012). Retrieved http://asq.org/index.aspx
  • Assistance to Firefighters Grant (AFG). (2012).FEMA. Retrieved http://www.fema.gov/firegrants/afggrants/FAQs2011.shtm#topic1
  • Crossan, M.M. and Bapuji, H. B. (2010). Examining the link between knowledge management, organizational learning, and performance. [Paper presented at the Organizational Learning and Knowledge 5th International Conference, May 30 - June 2, 2003]. Retrieved http://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/olk5/papers/paper10.pdf
  • Crossan, M. M., Fry, Joseph N., and Killing, J. P. (2004). Strategic Analysis and Action (7th ed.) New York, NY: Prentice Hall In-text (Crossan, 2009)
  • Crossan, M. M., Lane, H. W., and White, R. E. (1999). An organizational learning framework: From intuition to institution. Academy of Management Review 24 (3), 522-537.

Cite this Case Study:

APA Format

Evaluation of Fire Department Services (2012, August 29) Retrieved May 31, 2020, from https://www.academon.com/case-study/evaluation-of-fire-department-services-151682/

MLA Format

"Evaluation of Fire Department Services" 29 August 2012. Web. 31 May. 2020. <https://www.academon.com/case-study/evaluation-of-fire-department-services-151682/>