Employee Turnover and Retention at JC's Casino Case Study by scribbler

Employee Turnover and Retention at JC's Casino
Analyzes the case study of JC's Casino to discover the cause of its employee turnover and retention problem.
# 152735 | 1,285 words | 5 sources | APA | 2013 | US
Published on Apr 24, 2013 in Business (Small) , Psychology (Social) , Business (Human Resources)

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This paper explains that, despite the recession causing major repercussions in the gaming and hospitality industries, JC's Casino still has many advantages; however, the owner's stepson Joe is a major issue and the housekeeping problems have created the foremost difficulty. Next, based on organizational psychological (OP) literature, the author recommends ways to neutralize the trouble-causing stepson. The paper recommends that this small company follow internal marketing (IM) principles in the selection, hiring and retention of qualified personnel, especially by promoting proper corporate citizenship, to hire and retain the best talent.

Table of Contents:
Joe the Pit Boss
Staffing Issue with Housekeeping

From the Paper:

"In the beginning, we have suggested a three level incentive program that was based upon a hotel stay. However, research has shown that casino employees are more prone to gambling addiction problems due to their long hours working in the casino. The psychological problems incumbent with gambling heighten the employee's proclivity to addiction and contribute to psychological neuroses that mimic addicted casino customers and that impact upon such basic employment issues such as job satisfaction, performance, etc. Such negative, deviant behavior can include alcoholism, drug abuse and family problems. In addition, using job security and career development as a recruiting and retention tool is very helpful to combat high turnover. Therefore, this consultant team suggests more "pristine" sources of diversion in the incentive program that have as little to do with gambling as possible to try to protect them from the negative effects of the gaming industry. In this way, we can protect ourselves from negative phenomena that are part of the industry and that are causing absenteeism, job turnover, etc. Further, it will be an excellent way to promote "organizational citizenship" so that the organization can promote desired behaviors at a later time without the incentive program."

Sample of Sources Used:

  • X.H. Du, Daisy. (2006). Exploring human resource challenges in the casino industry. Journal of Macau Gaming Research Association, 24-30. Retrieved from http:// www.mgra.org.mo/jounal/.../Exploring%20Human%20Resource.pdf.
  • Kale, S.H. (2006). Internal marketing: an antidote for macau. UNLV Gaming Research & Review Journal, II(I), 1-11. Retrieved from http://www. gameplanconsultants.com/pdf/9MacLabor.pdf
  • Nezakati, Hossein, Kohzadi, Vajihe, Karimi, Faraz, & Asgari, Omis. (2005). Fostering organizational citizenship behavior (ocb) through human resources empowerment. 20-21. Retrieved from http://www.wbiconpro.com/27.Nezakati.pdf.
  • Parks, l. & Mount, M. (2005). The "dark side" of self-monitoring: engaging in counterproductive behaviors at work. Academy of Management Proceedings 2005. Academy of Management Best Conference Paper, 2005, 11-16.
  • Potenza, M.N., Fiellin, D.A., Heninger, G.R., Rounsaville, B.J., & Mazure, C.M. (2002). Gambling: an addictive behavior with health and primary care implications. Journal of General Internal Medicine, 17, 721-732. Retrieved from http://www. pegasus.cc.ucf.edu/~drbryce/Gambling.pdf

Cite this Case Study:

APA Format

Employee Turnover and Retention at JC's Casino (2013, April 24) Retrieved February 02, 2023, from https://www.academon.com/case-study/employee-turnover-and-retention-at-jc-casino-152735/

MLA Format

"Employee Turnover and Retention at JC's Casino" 24 April 2013. Web. 02 February. 2023. <https://www.academon.com/case-study/employee-turnover-and-retention-at-jc-casino-152735/>