Efficiency at Hotel Escargo
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This paper examines the check-in, check-out, and safety deposit box processes of Hotel Escargo, providing process diagrams and control charts, as well as a discussion of how technology benefits the hotel business.
From the Paper:"Hotel Escargo has suffered from a lack of efficiency in its processes-particularly the check-in and check-out procedures-that has reduced customer satisfaction and convenience as well as making needless extrawork for the hotel staff. A review of both processes along with the safety deposit box process has led to a redesign of all three processes for improved efficiency and much greater customer convenience and satisfaction. In analyzing these processes, the results of time studies performed..."
Cite this Case Study:
Efficiency at Hotel Escargo (2008, December 01) Retrieved November 16, 2019, from https://www.academon.com/case-study/efficiency-at-hotel-escargo-121940/
"Efficiency at Hotel Escargo" 01 December 2008. Web. 16 November. 2019. <https://www.academon.com/case-study/efficiency-at-hotel-escargo-121940/>