Effectively Managing Conflict: A Case Study Case Study by scribbler

A case study of conflict management in an organization.
# 152207 | 841 words | 9 sources | APA | 2013 | US
Published on Jan 13, 2013 in Business (Management) , Communication (Interpersonal)

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The paper discusses how John, the manager of the organization discussed, must find a solution that allows the organization to function optimally and that will defray future conflict between two managers. The paper describes John's attempts at conflict management and explains why they have been ineffective. The paper then identifies techniques that should be adopted by John in order to successfully address this conflict.

From the Paper:

"To this point, John has undertaken only the first step in conflict management, and in this was relatively ineffective. He has identified that a conflict exists and has now taken steps to determine the underlying causes of the problems (ETU, 2010). John was, however, among the last to know about the conflict. Ideally, he would have known when the rest of Ralph's team knew. Better still, John could have understood that goal conflict existed between his two managers and their divisions, and recognized that there was a scarce resource (work) involved (Borchers, 1999).
"John's actions to this point have not been especially helpful. The first problem with John's actions is that he failed to identify the problem at an early enough point. He was unaware that the problem existed until the two managers were shouting at one another. Henry had made John aware of George's behaviors in the past, yet John had never followed through on those allegations nor discussed the issue with George. Henry perceived George's actions as a threat against his division, the conflict began (Thomas, 1992). It was only transferred to Ralph later, but John should have known about it and dealt with it before Ralph ever arrived. The current problem stems from the fact that Ralph has been less able to manage George's incursions than was Henry."

Sample of Sources Used:

  • Behfar, K., Peterson, R., Mannix, E. & Trochim, W. (2008). The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies and team outcomes. Journal of Applied Psychology. Vol. 93 (1) 170-188.
  • Borchers, T. (1999). Conflict in groups. Small Group Communication. Retrieved April 6, 2010 from http://www.abacon.com/commstudies/groups/conflict.html
  • Chen, G., Liu, C. & Tjosvold, D. (2005). Conflict management for effective top management teams and innovation in China. Journal of Management Studies. Vol. 42 (2) 277-300.
  • ETU. (2010). Conflict Management. Education and Training Unit. Retrieved April 6, 2010 from http://www.etu.org.za/toolbox/docs/building/conflict.html#how
  • Mooney, A., Holahan, P. & Amason, A. (2007). Don't take it personally: Exploring cognitive conflict as a mediator of affective conflict. Journal of Management Studies. Vol. 44 (5) 733-758.

Cite this Case Study:

APA Format

Effectively Managing Conflict: A Case Study (2013, January 13) Retrieved June 09, 2023, from https://www.academon.com/case-study/effectively-managing-conflict-a-case-study-152207/

MLA Format

"Effectively Managing Conflict: A Case Study" 13 January 2013. Web. 09 June. 2023. <https://www.academon.com/case-study/effectively-managing-conflict-a-case-study-152207/>